Produits pour véhicule léger / camionnette / 4x4

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Why Continental

Reasons

Reason for this Voluntary Exchange Program for Passenger Car Tires

What tire is affected by this voluntary exchange program?
The affected size, product line and DOT serial number is as follows:

Brand: Continental
Product line: 
ContiEcoContact 5
Tire sizes: 235/55 R 17 103 H XL
DOT serial numbers: CN 7AD72Y 4015 until 0221

Product line:              DOT serial numbers
ContiEcoContact 5, size 235/55 R 17 103 H XL

CN 7AD72Y 4015 until 0221

The last four digits of the DOT serial numbers indicate the production period (week/year). Affected tires will be replaced free of charge. No other tire sizes, production periods or product lines are affected.

Here you can find photos of the sidewall lettering to verify if your tires are affected.

Why are we conducting this voluntary exchange program?

The exchange program is being initiated proactively to avoid any potential risk to vehicle drivers and other road-users. Sudden loss of air occurred in 3 cases, leading to minor property damage in one case. Personal injuries were not reported.

If the tires affected by the voluntary exchange program are used over a longer or repeated period of time with heavy loading or possible overloading, a sudden loss of air may occur in rare cases. The active market monitoring of Continental has only shown findings in the VW Caravelle and Multivan application. Continentals market monitoring has not identified comparable fault patterns with the respective tires used on other vehicle types.

The tire model affected was sold to customers in various countries, including Austria, Belgium, Czech Republic, Denmark, Germany, France, Italy, Netherlands, Poland, Portugal, Switzerland, Spain and the United Kingdom within the original equipement and replacement business. The exchange campaign is free of charge for customers. Drivers who have received these tires as original equipement will be informed directly by the vehicle manufacturer.

What should you do if you have tires affected by this program?

You should ensure that the tires are exchanged as soon as possible. Please contact the local representative in your market.

Belgium / Luxembourg

Continental Benelux sprl/bvba

Mr. Laurent Ghyssaert

Technical Customer Service Manager

Continental Benelux SPRL/BVBA

Hermeslaan 1B

B-1831 Diegem

Phone: +32 2 710-2370

Laurent.Ghyssaert@conti.de

Safety Warning:

We strongly recommend that you check if your tire is affected and if so ensure that the tire is exchanged as soon as possible.

Further information can be found in the FAQ section !